Purchase Guide

These services are purely advisory and are responsible for the consequences of providing incomplete or incorrect information due to the role that the user has in providing basic information and plotting the situation and on the other hand due to the impact of his individual skills in inferring the proposed instructions and solutions. It is his (the user's) responsibility to infer inaccuracies from the instructions and to perform technical actions incorrectly or to perform actions that are normally outside his competence.

1. D) Expert (Level 1): A real person who, at the company's discretion, has sufficient technical knowledge to guide users on commonly used topics, including troubleshooting computers and laptops and installing Windows, virus scanning, installing non-specialized software, Familiarity with one of the smartphone platforms, identification and troubleshooting of the Internet and setting up an ADSL modem. Although it is possible for an expert to have more technical capabilities and to be able to provide more services to satisfy the customer, he does not necessarily have a duty regarding the services not stated in this definition.